FAQ

  1. General questions
What is the status of my order?
  1. General questions

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

If you have any other questions please feel free to call us 1 (855) 508-3683

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through email at  support@thegeneralsvenue.com or by phone at 1 (855) 508-3683

Where do you ship?

We currently ship only in the United-States. Shipping is not available to Hawaii, Alaska, U.S. Territories, or Military APO/FPO addresses.

For shipping outside of these countries, please reach out to our support through our support page or by emailing us at  support@thegeneralsvenue.com or by calling us at 1 (855) 508-3683

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time is 3-5 business days.

- United-States: express delivery 1-2 business days

- United States: standard delivery 3-5 business days.

  1. Payment
What payment methods do you accept?

You can purchase on our website using a debit or credit card.

Which currency will I be charged in?

We currently only support the following currencies for charging our customers in their local currencies: USD.

If your credit or debit card use another currency, then you will be charged in USD. Your bank will apply the corresponding conversation rate of the currency you choose.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

What if I'm not home?

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

  1. Returns
Do you accept returns?

We do accept returns in respect to the following conditions:

- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request

To ask for a return, please contact us by emailing us at  support@thegeneralsvenue.com or by calling us at 1 (855) 508-3683

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Are returns free?

Returns are free. You can refer to the delivery paper within your package to perform organize your return.

Feel free to contact our support agents by calling or e-mailing us for more information.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

  1. Other questions
Do you have physical stores?

We currently don't have any physical stores under our brand name. However buying from us online is safe and easy.

Is there a warranty?

We guarantee any of our products sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.

Is ordering through your website safe?

Absolutely! We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely. None of our customers have ever reported fraudulent use of their credit card information as a result of giving it to us over the Web, but if you ever suspect that your credit card information is being used without your knowledge, you should contact your credit card company immediately.

I have other questions, how can I get in touch with you?

It is customers like you that allow us to have the job that we have. We would love to hear from you. E-mail or call us any time at support@thegeneralsvenue.com or 1 (855) 508-3683.