Shipping 

How much is shipping?

Enjoy free shipping on all orders with a sub-total over $99, even the BIG stuff! Orders under $99 pay a flat-rate based off your order sub-total for shipping. Your shipping charges will be displayed at checkout for your convenience. We are happy to reward you with lower shipping rates on orders with a sub-total over $60. We offer faster delivery for an additional fee for Standard and Air delivery.

Who delivers my order?

For fast and reliable delivery we have partnered with FedEx and USPS.
Where can you ship to?
We ship within the contiguous 48 United States. Shipping is not available to Hawaii, Alaska, U.S. Territories, or Military APO/FPO addresses.

Do you ship internationally?


Please contact us by emailing us at  support@thegeneralsvenue.com or by calling us at 1 (855) 508-3683 if you are interested in international shipping. Extra shipping charges will apply

Can you ship to a PO Box?

We cannot ship to a PO Box. Please provide us with a valid residential or business address for delivery.

How can I track my package?


You’ll be sent a shipping confirmation email with your tracking number upon shipment. You can track your package on the shipping companies website with the provided tracking number, and we will also send you an e-mail once your order has successfully been delivered. If your order appears late, remember:
Orders are typically processed within 1-2 business days.
Carriers count the business day after shipment as the first day in transit.

When will I get my order?

We offer two shipping speeds at checkout to meet your delivery needs. You can select Standard (3-5 Business Days), or Air (1-2 Business Day) at checkout. 

Do I need to sign for delivery?

We don’t require a signature for delivery. Ultimately the delivery driver may opt for a signature to ensure safe delivery.

What happens if my package is lost or damaged?

Please contact us at 1 (855) 508-3683 within 14 days of delivery so we can file a claim with the carrier for the damage or loss. If your package shows delivered please check the perimeter of the location and ask anyone you share the location with including neighbors if they have your package. If you have a front office, mail room, or leasing manager at your complex we recommend asking them if they have your package prior to contacting us. Refunds or replacements will be processed after the carrier pays your lost or damaged shipment insurance claim.